Customer Support

Ada CX is an AI agent platform for handling end‑user conversations, with a strong focus on data retention, privacy, and admin controls. It lets you manage how long customer data is stored, delete or export it via APIs, and enforce security measures like session timeouts and two‑factor authentication. Designed for teams that need AI‑powered support with tight compliance and governance.

Alloy connects to Zendesk to turn customer support tickets into interactive AI prototypes. It analyzes ticket content and conversation history, groups similar requests, and generates proposed product solutions you can share back with customers. Built for teams that want to turn support feedback into structured product planning data.

Amelia is an enterprise-grade conversational AI platform from SoundHound for building voice and text agents that handle real customer interactions end-to-end. It focuses on natural, multi-turn conversations, then turns those into actions like resetting passwords or processing returns. Designed for complex contact center and service scenarios across industries.

Conversica provides AI agents that autonomously run two‑way, human-like conversations with leads and customers across the entire lifecycle. It’s built for businesses that want to turn campaigns and support channels into persistent, outcome-driven interactions rather than one-off messages. You configure the agent on your data and systems, then manage and optimize it from a central platform.

Forethought Agatha runs on the Forethought Platform, an AI-powered system designed to process customer data with strong security and compliance controls. The security policy outlines SOC 2–aligned practices, GDPR-oriented safeguards, and AWS-based infrastructure hardening. It’s aimed at organizations that need assurance their AI customer support data is handled safely and reliably.

Gladly is an AI-powered platform focused on improving customer experience for businesses. It offers ongoing product and support updates and is built with enterprise-grade security controls, including PCI DSS compliance. Details on specific AI capabilities and workflows are limited from public information.

Intercom Fin is an AI customer support agent that autonomously resolves customer conversations across chat, email, phone, and more. It plugs into Intercom or existing helpdesks like Zendesk and Salesforce, takes actions in external systems, and hands off smoothly to human agents when needed. Pricing is resolution-based, so you pay per successfully resolved conversation.

Kore.ai is an enterprise platform for building and orchestrating AI agents across work, customer service, and business processes. It helps large organizations search across silos, automate workflows, and deploy autonomous agents at scale. Designed for banks, healthcare providers, telecoms, and other global enterprises.

Zendesk AI Agents are autonomous support bots that resolve customer and employee issues across channels using your existing knowledge, policies, and systems. They’re designed for CX and internal support teams that want to automate the bulk of routine interactions without heavy setup. You can launch agents in minutes, scale them to 80+ languages, and keep quality in check with built-in QA and resolution validation.