Intercom Fin

Intercom Fin is an AI customer support agent designed to autonomously resolve a large share of incoming support conversations. It targets businesses of all sizes—from startups to large enterprises—that want to scale high-quality support without continually increasing headcount. According to Intercom, many customers see significant resolution rates and time savings, with Fin positioned as a core part of an “AI-first” helpdesk.

You can use Fin as part of Intercom’s full customer service suite or as a standalone AI agent on top of existing helpdesks like Zendesk and Salesforce. Setup is marketed as fast ("under an hour" on your current helpdesk), and Fin can operate across multiple channels, including email, live chat, and phone. You start by choosing an Intercom plan (or connecting your existing helpdesk), enabling Fin, and then configuring things like tone, answer length, and how handoffs to human agents should work.

Fin is more agentic than a simple chatbot: it’s designed to resolve conversations end-to-end, take actions on external systems, and only escalate to humans when needed. Resolution-based pricing ($0.99 per resolved conversation) aligns cost with outcomes, and there’s an ROI and pricing calculator to help you estimate savings and overall impact. Case studies highlight high resolution rates and strong satisfaction scores, but the exact performance you’ll see will depend heavily on your knowledge base and support processes.

Some important details are not fully transparent from the available content. The specific underlying AI models, how data is stored and secured, and granular privacy controls aren’t described here—you’d need to review Intercom’s documentation and legal pages for that. While Fin can answer across channels and act in external systems, it’s clearly focused on customer support workflows, not general-purpose automation or personal assistance. If you’re looking for an open-source solution, a permanently free tier, or a highly customizable developer framework for building your own agents, this product is unlikely to be a fit. Pricing is primarily pay-per-resolution plus per-seat fees for Intercom’s plans, with minimum commitments and enterprise-oriented options, but no ongoing free plan beyond a time-limited trial.