Amelia

Amelia is an enterprise conversational AI agent platform, now part of SoundHound, built to power natural voice and text interactions for customer service and operations teams. It targets large organizations that need AI agents to handle significant volumes of complex customer and employee conversations across channels, not just simple FAQ bots.

The platform positions itself as a complete agent layer (“Amelia 7”) on top of advanced AI models and SoundHound’s voice recognition, aimed at contact centers, digital concierge experiences, and other service-heavy environments. You engage with their team to get started, typically via a demo and guided deployment rather than self-serve signup. According to their materials, Amelia sits between end users and underlying models like ChatGPT, Claude, and Gemini, orchestrated through their Agentic+ framework.

Amelia is built for deep, natural conversations and high automation rates in enterprise settings. The product emphasizes strong speech recognition across accents and noisy environments, fluid multi-turn dialogue that avoids “dead ends,” and the ability to switch between voice and text in the same ongoing interaction. It is explicitly designed to turn those conversations into completed tasks (for example, handling returns or password resets), which moves it beyond a simple chat interface into genuine service automation.

The Agentic+ framework is described as an “agentic system for enterprise” that lets AI act independently within clear rules while pulling in humans when needed. Marketing visuals show Amelia orchestrating multiple foundation models (ChatGPT, Claude, Gemini) alongside if/then logic, which suggests a routing/orchestration layer rather than a single-model chatbot. However, detailed technical documentation, deployment model (cloud vs. on-prem), and privacy/security guarantees are not provided on the public page. Pricing is also not disclosed and appears to be enterprise-only, with sales-led onboarding.

This is not a lightweight consumer assistant or a plug-and-play widget for small websites. It’s better suited to enterprises that can invest in integration and configuration, especially in industries like hospitality, banking, telecom, insurance, and healthcare where call volumes and automation targets justify the complexity. If you need transparent self-serve pricing, developer-focused APIs you can try instantly, or a simple FAQ bot, Amelia’s model of engagement and positioning may not be a fit.